Emotions DO drive behavior.

SkyeTeam MBTI Leadership Development

When we work with our clients on the concepts of Emotional Intelligence we occasionally receive a skeptical response – along the lines of  ‘this is a business, there is no place for emotions in business’ or ‘I’m a tough leader… I don’t get emotional.’  We start our EQ programs with a discussion and activity that demonstrates how emotions and feelings are at the root of all our actions and drive behavior, performance and leadership. Emotions are part of our DNA, our operating system and try as you might, you cannot leave your emotions at the door.  They are with us every minute of the day.  Emotional intelligence is about recognizing this fact, understanding the emotions we are experiencing, why and how best to leverage that emotion to achieve a successful outcome.

Here is a quick example of how emotions impact and drive behavior…

Imagine you are walking down the street… around the corner comes your Nemesis, your arch enemy, what are you thinking and feeling in that moment?

  • Dread
  • How can I avoid them?
  • I feel myself get defensive

What do you do next? What happens to your behavior?

  • Cross the street
  • Pretend to be on a phone call
  • Avoid eye contact
  • Walk quicker (so as to spend as little time as possible with them)

Now imagine its your best friend who turns that corner… What are you thinking and feeling in that moment?

  • Excitement
  • Pleased to see them
  • Maybe you have a quick flashback to your last evening out together

What happens to your behavior this time?

  • Smile
  • Walk quicker (to be able to spend more time with them)
  • Make eye contact

Emotionally Intelligent leaders are aware of the emotions they experience in or about work.  Consciously and unconsciously these emotions impact the how you communicate and the messages you send to those who work for and with you.

  • When was the last time you laughed at work?  Why did you laugh? Did others sense your positive mood?
  • When was the last time you were frustrated?  How did this impact the atmosphere of your team?