Difficult Conversations

with Lori Lantz and Mark Russell


In this week’s episode, Lori and Mark Russell Take the TCB Crew through some tips, tricks, and tools for dealing with Difficult Conversations. If you want to skip straight to the good stuff, 8:39 is your spot.

If you don’t know Mark, he’s awesome. He’s a customer relationship consultant with over THIRTY years of sales and account management experience. Mark has spent his career learning and focusing on building engaging relationships with people. His mission is ‘paying it forward’, he’s a Gallup Certified Strengths Coach, and loves collaboration and helping to enable customers and teams to succeed.

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